What can I do if I cannot read the patch?

Firstly, please make sure that you are holding your phone correctly and that you know where your NFC antenna is located. You will find instructions here: How do I find the NFC-antenna on my phone?

A good tip if the readout does not work is to restart the smartphone. 

If the problems persist, please contact our support via email ([e-mail]). If you receive error messages from the app, please take a screenshot and attach it to the email.

In the STEADYTEMP® app you can also contact our technical support via the "Contact Support" function in the menu.